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Terms and Conditions


DESTINY ECUADOR
Terms and Conditions

GENERAL CONDITIONS

The terms and conditions described here in apply to all services, cruises, and programs booked with RIVERATOURS Cia. Ltda. Here in after referred to as “DESTINY ECUADOR” and/or Riveratours Cía. Ltda. we might also refer to these companies as “DESTINY”. These terms and conditions shall also apply to any third-party program or services sold or arranged by DESTINY. Any trip member, traveler, customer or any person or company that hires services shall be referred to as “user”. The user of DESTINY services agrees to be bound by the present “Terms and Conditions” and any other change that might be updated in the future on the website www.destinyecuador.com which are valid at the time the service is provided. Any deposit or payment for services to DESTINY constitutes joint acceptance by the customer and the end user of terms and conditions described in the present document. Al users of DESTINY ́s services are responsible for reading and understanding this section.

RATES & CONDITIONS

DESTINY published rates are GROSS. Airfares, taxes, and extra charges are NET. Exceptions may apply. DESTINY rates are guaranteed for the stated period, unless there are steep increases in prices for fuel and logistics, international or local policies and government regulations, exchange rate fluctuations or any other event affecting the operation beyond DESTINY’s control. If there is any adjustment, it shall be reported when a firm booking with full payment is received. Al items not specifically included in the itinerary must be paid directly by the passenger. DESTINY accepts no responsibility for discrepancies between verbal quotes and written quotes. After full payment has been made, all information contained on DESTINY’s voucher of services and/or invoice is considered correct. Sales performance is constantly monitored and, if goals are not reached, DESTINY reserves the right to revise net rates for any new booking or space held without the required deposit.

1. BOOKING GUIDELINES

DESTINY must be advised in writing about all reservation requests, changes in reservation, deposits and/or payment. Reservations shall be confirmed when total payment is credited to “RIVERATOURS” accounts.
For groups and charters , monthly sales reports are mandatory: number of passengers, type of cabins/rooms, must be updated in writing. If a group size increase is requested, spaces will have priority for confirmation according to availability. If sales report is not received during the first 10 days of the month, DESTINY reserves the right to reduce the spaces when occupation is high. No groups, charters or space allocations can be held during holidays such as Easter, Christmas and New Year periods due to limited availability; spaces wil be granted for individual passengers with full payment.
Submit passengers’ information: Once a reservation is confirmed, rooming listand passengers’ information must be submitted exactly as shown in the passport. To issue final confirmation of services and to comply with the Galapagos National Park and Government Council requirements, final rooming list and passengers’ data must be submitted up to 61 days before the tour date.
Use the Excel format sent with each confirmation and fill it out with the passenger’s information data. No other chart or format can be used for this purpose.

1.2 Waiver of Liability forms duly signed are required along with passport ́s copy in the following cases:

a) Children under 12 years old; along with a copy of legal representative ́s passport.
b) Passengers with special needs including physical disabilities or health problems: For
passengers and suppliers ́ safety, DESTINY reserves the right to decline the provision of services in case physical condition information has been distorted, or omitted.
c) Scuba diving and other sports or adventure tours: Trip members are responsible for selecting a trip that is within their abilities and to decide if their participation in the tour is safe as they will have to engage in activities that can often involve speed, height, a high level of physical effort, and sometimes specialized training. International Diving License is required in order to confirm scuba diving options. PADI Open Water Diver course and a minimum number of immersions might be required depending on depth and/or immersion time, intermediate or advanced level, on programmed dives.
1.3 Special requirements: Diet or allergy requests should be notified on the passengers’ information form to DESTINY up to 61 days before tour departure date. DESTINY shall do its very best to meet reasonable special dietary needs; some, however, cannot be guaranteed. In certain cases,
DESTINY might need further information such as height, weight, physical condition, etc., to be able to provide the best accommodation and services for the user.


1.3 Special requirements:
Diet or allergy requests should be notified on the passengers’ information form to DESTINY up to 61 days before tour departure date. DESTINY shall do its very best to meet reasonable special dietary needs; some, however, cannot be guaranteed. In certain cases, DESTINY might need further information such as height, weight, physical condition, etc., to be able to provide the best accommodation and services for the user

2. DEPOSIT, PAYMENT AND CANCELLATION POLICIES

DESTINY shall proceed to book space when deposit/payment conditions are fulfilled. All payments must be made to “RIVERATOURS” accounts within the time-limits indicated, otherwise the space that has been booked could automatically be released, deposits forfeited, or might be listed on first pay/first served basis. A yearly floating deposit might replace individual ones. Ask for particular conditions.
When a Galapagos cruise departure or third-party service reaches “High Occupancy Departures” (HOD) status , DESTINY reserves the right to ask for an extra non-refundable deposit or full payment. If the “HOD” notification is not accepted by the customer, the requested space will be listed only. Space will be confirmed if available when full payment is credited. During a HOD, cabin category for double share, single and triple accommodation cannot be guaranteed. DESTINY will do its outmost to provide the requested cabin, however, if it is not possible, assignment will be round of the boat based. DESTINY will refund the proportional amount due to price difference in alternative category and accommodation given, if any
When a Galapagos cruise departure or third-party service reaches “High Occupancy Departures” (HOD) status , DESTINY reserves the right to ask for an extra non-refundable deposit or full payment. If the “HOD” notification is not accepted by the customer, the requested space will be listed only. Space will be confirmed if available when full payment is credited. During a HOD, cabin category for double share, single and triple accommodation cannot be guaranteed. DESTINY will do its outmost to provide the requested cabin, however, if it is not possible, assignment will be round of the boat based. DESTINY will refund the proportional amount due to price difference in alternative category and accommodation given, if any. In case of groups and charters, deposits and monthly sales reports are mandatory. All changes and cancellations must be notified in writing to be considered and accepted by DESTINY; the user must request a written confirmation from DESTINY’s side informing that the cancellation notice was received and that spaces have been released accordingly. Penalties might apply. The cancellation fees shall be debited automatically from the deposits or payments. If a booking agent guarantees a reservation without payment, the invoice must be honored in case services are cancelled. Remaining balances shall be credited to future bookings with a credit note, or will be used as a part-payment for the spaces that remain held if any. Last minute requests : Priority is given after full payment is credited on a first paid/first served basis.
2.1 Galapagos Cruises

1. a) Individual Passengers & Groups Deposits and Payments:

To confirm a booking, a deposit of USD $500 net per person per short cruise is required. If the deposit is not credited, the reservation shall be given a “priority two” status. During Peak Seasons (Easter, Christmas, and New Year) deposit is non-refundable. – Total balance must be fully credited into “RIVERATOURS” accounts up to 61 days prior to departure. – Conditions for High Occupancy Dates (HOD) apply.

Cancellations and penalties:

-21 days prior to departure, spaces can be released without penalty. – 120 – 61 days prior to departure, USD $500 per person per short cruise shall be charged for any space released. – 60 days prior to departure, reservations shall automatically be considered as firm; therefore, 100% of the total negotiated rate of the cruise will be charged and withheld if the booking is cancelled. Changes: Rather than cancelling services, we suggest rescheduling the cruise date, or changing the name in the same held departure, under the following conditions: Between 120 and 61 days prior to departure, a USD $150 penalty per person per short cruise shall be charged. Between 60 and 31 days prior to departure, a 20% discount will apply for new reservations involving date change with the same names. Balance will be forfeited. Price adjustments apply depending on available date, ship, and cabin(s). Above conditions do not apply on HOD departures.
1. b) Promotional deals (non-refundable)
Immediate non-refundable full payment is mandatory. Special deals apply to new bookings only. Spaces are limited. Promo deals might be modified or withdrawn without previous notice. Different offers cannot be combined.
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